Refund Leads to Renewed Contract and Perfect Export

Looking back a few years ago, this customer had agreed to purchase a piece of equipment from me. The customer smoothly transferred the deposit, but due to the particular country, the deposit was not credited directly and I needed to submit some documentation to the bank for processing. After about two or three days, the customer suddenly said they no longer wished to purchase the equipment and requested a refund of the deposit. However, since I had been on good terms with this customer, I was willing to help and promptly agreed to refund the deposit, even though I didn't suffer any loss.

The following year, we remained in contact, and the customer began inquiring about some equipment. After about two months of discussion, the customer signed a contract with me for a hot melt adhesive coating machine. This time, I received the deposit smoothly and hastened production for the customer, eventually exporting the machine to them perfectly.

As we were unable to immediately dispatch a commissioning technician to the customer and they were also eager to begin production, the customer quickly conducted a trial run of the equipment with our online guidance. I was delighted to hear this news and I am also impressed by the customer's intelligence and ability to adapt quickly. I wish them every success in their business.

The following is the sample picture of the customer test machine